Warranty vs. service agreement
How does a warranty differ
from a service agreement?
How do these agreements interact?
Example: OEM-led service agreement
Warranty and Defects Notification Period (DNP) ends after two years
The initial service terms runs concurrently with the DNP but ends after five years
In year six, the service agreement is extended with the OEM for another five years
Alternatives for year six onwards are ISPs, or self-perform
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